Knowledgebase

There are three primary methods you can have your password reset:

The easy no frills method is by following the "reset my password" link https://www.bzvweb.com/get/pwreset.php
The first method is particularly useful if the email account registered to your account remains the same.

However, if your registered email is no longer active, or it was directly linked to your plan's email account and this was suspended, you'll need to contact our customer support center.

The easiest way to access our customer support center is by following this link: https://www.bzvweb.com/get/submitticket.php and selecting "General Contact".
Here you must explain to us why you need your password reset and verify you are the owner or an authorized user of the account you wish to reset access to.

The third method is using our Live Assistance tool located on the bottom-right side of your screen. During business hours, one of our agents will assist you right away. During after office hours, an available agent may contact you within minutes or by email the following day.

The first method is recommended as it is the easiest and fastest method to get you back on your account. The other two methods will require an agent with elevated rights to assist you.

However, if you do have access to your account, all you have to do is access your profile details screen and change your password for a new one.
For the sake of simplicity, we are adding the link here: https://www.bzvweb.com/get/mybzv.php?action=changepw

If your question was not answered on this page, then we suggest you contact our support team with your specific query.